Privacy Policy
Last Updated: 25 February 2026
At Aloua Electrical Services (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with the utmost respect and care. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services in Pelehake, Tonga.
1. Information We Collect
We collect information that you voluntarily provide to us when you inquire about our services or book equipment. This may include:
Contact Information: Name, phone number, and email address.
Service Details: Delivery address for equipment (e.g., mortuary refrigerator or generator) and specific requirements for your booking.
Communication Records: Any details you provide via our inquiry forms or during phone consultations.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To coordinate the delivery, setup, and maintenance of hired equipment.
Communication: To respond to your inquiries and provide updates regarding your booking.
Safety & Compliance: To ensure all electrical installations and equipment setups meet Tongan and international safety standards.
Internal Records: For basic business accounting and administrative purposes.
3. Confidentiality & Sensitivity
We recognize that our “Aloua Hire” services are often required during difficult and emotional times for families. We treat all information regarding funeral arrangements and family locations with the highest level of confidentiality. We do not share the details of your service with any third parties except as required to fulfill the service (e.g., delivery personnel).
4. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, or disclosure.
Access to your data is limited to authorized family members and employees of Aloua Electrical Services.
We do not store financial information or credit card details on our website.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We will only share your information:
If required by Tongan law.
To protect the safety and rights of our business or our customers.
6. Cookies and Website Analytics
Our website may use “cookies” to enhance your browsing experience. These are small files stored on your device that help us understand how visitors use our site. You can choose to disable cookies in your browser settings, though some parts of the site may not function perfectly as a result.
7. Your Rights
You have the right to:
Request a copy of the personal information we hold about you.
Request that we correct any inaccuracies in your information.
Request that we delete your contact information from our records once our service is complete.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services (such as the launch of our Online Shop) or local regulations. Any changes will be posted on this page with an updated “Last Updated” date.
9. Contact Us
If you have any questions or concerns about our privacy practices, please contact us:
Aloua Electrical Services Pelehake, Tonga
Phone: 7740698 or 8777140
Email: [email protected]